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Your Company Name:

Your Site Name:

Your Name:

Your Phone No (no spaces):

Your Email Address:

Thank you for taking the time to log this issue. Our support staff will be in contact with you to keep you informed as to the status of your issue.

To ensure that we understand the issue correctly:

• Enter all relevant details of the issue into the form fields below. Please ensure as much information as possible is entered to enable us to gain a full understanding of the problem.

• Please note that all fields are mandatory and must be completed so that we obtain the necessary information to resolve the issue. If you do not know what to enter in a particular field, simply put Unknown.

• Review your entries and click the Submit button only when you have verified that all information is correct.

Company & Contact Details

Your System Admin or
IT Person's Phone No (no spaces):

Your System Admin or
IT Person's Email Address:

Details of the Issue

Which RMT product does this issue relate to?

Please enter the Version number and Build number of the software that this issue applies to?
(See the Help button > About screen.)

Build Number

Version Number

What First Priority Database Version are you using?

Select the type of issue from the drop-down list:

Which Module of the software does this issue relate to:

Briefly summarise the problem:

If there is an Error Message being displayed, what does it say?

Provide any extra information that you feel will help us to understand the issue more completely:

Please list the steps to reproduce the error.
(Label them 1: 2: 3: etc.)

If the problem occurs under a specific user account, please supply the Username and Password
of that account. (Enter Not Applicable if all users are affected.)

Password

User name

Operating Environment Details

Which Operating System/s are you running on any computers that experience this issue?

What version of Oracle Client are you using?
(Ask your System Administrator)

Does the problem occur on other machines?

Does rebooting the computer fix the problem?

How many users in your organisation are affected by this issue?

Are there any relevant documents that need to be attached to provide additional information to your request?